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~ Innovating the Patient Experience through Digital HIT

Black Diamond Transformation | Blog

Category Archives: Transparency

Creating greater visibility to professional and organizational activities in managing performance. This includes Business Intelligence in the integration of disparate data streams in creating actionable reporting and performance measurement tools to provide transparency to business operations and enable Executive Leaders and Managers to more effectively manage activities.

Innosphere Announces New Relationship with ValidCare

06 Friday Nov 2015

Posted by Black Diamond Transformation in Bundled Payments, CCJR, Convergence, Digital HIT, Leadership, Patient Reported Outcomes, Physician Alignment, Transparency

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BPCI, CCJR, CMS Innovation, Convegence, Digital Health, Patient Experience, Patient Reported Outcomes

Innosphere announced its selection of eightScreenHunter_60 Nov. 06 13.36 new client technology organizations from its pool of 32 applying companies. Those selected, are introduced into Innosphere’s incubation program and now immersing in the onboarding and exclusive training sessions. Innosphere client companies receive customized development plans, are introduced to other founders, and granted access to experienced advisors. Innosphere clients receive ongoing support and networking to raise appropriate levels of capital and obtain resources to exponentially grow. One of Innosphere’s most recent introductions to its program is ValidCare.

ValidCare is developing a Patient Reported Outcomes network of Hospital, Surgery Center, and Physician Group participants committed to working together across the surgical episode to better manage the Health of our communities. Their aim is to simplify, clarify, and transform the patient experience in Orthopedics and Spine. They enable delivery of the highest quality outcomes at the lowest total cost – one patient at time.

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Healthcare Transformation: High-Integrity Patient Engagement, Physician Alignment, and Bundled Payments

28 Wednesday Oct 2015

Posted by Black Diamond Transformation in Bundled Payments, CCJR, Convergence, Digital HIT, Innovation, Patient Reported Outcomes, Physician Alignment, Simplicity, Transformation, Transparency

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ScreenHunter_56 Oct. 25 16.20Negotiating the Minefield

Making Bundled Payments work for you in an era of Healthcare Payment Reform is a complex minefield of care coordination. Three key elements have been identified for successful transition to the pending mandates.1

  1. Simple and transparent Patient Reported Outcomes technology to derive analytics on cost, outcomes, and quality of care.
  2. High-integrity care coordination and patient engagement from pre-surgical consultation through discharge / post-acute care
  3. Physician and Hospital Alignment

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Accountability: Building Engaged and Informed Teams

12 Thursday Feb 2015

Posted by Black Diamond Transformation in Innovation, Leadership, Transformation, Transparency

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Accountability, Business Transformation, Change Management, Engaged Teams, Execution Culture, Informed Teams, Positive Thinking, Rewards, Transforming Accountability

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Many organizations struggling with major initiatives look for better means to manage performance. Oversimplification of problems or underestimation of the barriers to change (even the readiness of organizations to absorb change) impedes progress. Executives sponsoring key initiatives, particularly enterprise wide and multi-generational, should seek to understand how its organization executes – what it does and does not do well – and effectively empower change agents and influencers to deliver results.

Wishing Doesn’t Make it So
The dilemma Managers face in making individuals and organizations accountable for success is in integrating the impact of initiatives to individuals, their teams and the organization. Too often, Senior Leadership absolves itself of responsibility for execution and creates an arbitrary systems of penalties without recognition. This trait hallmarks organizations focused on excuse rather than execution. Timely decisions on critical issues, proper resourcing, problem definition and setting realistic expectations are within the domain of Senior Leadership; communication, expectation management and execution are the responsibility of Managers and their Teams. Each needs the other. The skill is in managing initiatives and relationships – both – for the good of the organization. Continue reading →

Ethics in Leadership: Virtue as a Competitive Advantage

30 Sunday Aug 2009

Posted by Black Diamond Transformation in Agility, Inspiration, Leadership, Transformation, Transparency

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Aristotle, Ethics, Happiness, Nicomachean, Prudence, Virtue

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Virtue as a Competitive AdvantageAristotle
Though dead for nearly 2,400 years, Aristotle remains relevant primarily because of his defining principles in terms of the ethics of leadership and personal choice. Within Nicomachean Ethics, Aristotle concludes that the primary role of leadership is creation of an environment in which all members of an organization are provided the opportunity to realize individual potential. Thus, the ethical role of the leader is not to consolidate power, but rather to create an environment where followers may realize the full potential of their unique gifts and abilities. The role, then, of the individual is to employ personal choice in individual interactions arriving at some end we individually consider good for personal growth and collectively so in contribution to organizational performance. This is accomplished through a value system where living “virtuously” determines whether we achieve excellence or mediocrity. Continue reading →

Crossing the Rubicon: Building High-Performance Teams

02 Sunday Aug 2009

Posted by Black Diamond Transformation in Inspiration, Leadership, Transformation, Transparency

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Business Transformation, Caesar, Change Management, Discipline, Rubicon

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Attributes of High-Performance Teams
If discipline is the crucible wherein excellence is derived, then passion is the catalyst for that transformation. Passion and discipline are key attributes of any high-performance team. Passion overcomes long odds and obstacles.  Passion differentiates; it endures. It remains a tremendously powerful equalizer, particularly if fear of not trying overwhelms fear of failure. But how to instill this in teams or organizations struggling with mediocrity? What implications exist for Leaders whose Teams now drown in sub-average performance or expend valuable resources in a seemingly vain attempt to stay afloat? Continue reading →

Resilient Organizations: The Irony of Individualism

09 Saturday May 2009

Posted by Black Diamond Transformation in Agility, Inspiration, Leadership, Transformation, Transparency

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Christmas Truce, Individualism, Resilience

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The Suicide of EuropeIndividualism
The assassination on June 28, 1914, of Austrian Archduke Francis Ferdinand accelerated escalating tensions between European nations culminating in a declaration of war by Austria-Hungary exactly one month later on July 28. The reasons for this war, the dearth of leadership in permitting it, and the nature of entangling alliances fill volumes – in every language.  My interest in this early war period, aside from the failure of leadership, involves the individualism demonstrated in a mostly forgotten event on Christmas Eve 1914, on a battlefield near Ypres, Belgium.

Though many thought this war would end quickly, others felt differently, envisioning a protracted, bitter struggle. The fierce fighting moved Pope Benedict XV, who called the war the “Suicide of Europe”, to write his first encyclical, Ad Beatissmi Apostolorum, published in the Autumn of 1914, appealing to the leaders of the world to sign a Christmas truce as a means for a meaningful dialogue on a lasting peace. World leaders ignored his pleas and, with less than five months of fighting between the warring states, German military forces opposed British and French from deeply trenched positions,  six to eight feet deep, carved into the countryside. A signed armistice was four years and fifteen million dead away. What happened amidst heavy fighting in the winter of 1914, confounded many. Continue reading →

Competitive Advantage: the OODA Loop in Agile Organizations

30 Thursday Apr 2009

Posted by Black Diamond Transformation in Agility, Innovation, Leadership, Simplicity, Transformation, Transparency

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Competitive Advantage, Innovation, John Boyd, OODA Loop

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boyd

Col. John Boyd

Origins of the OODA Loop
Colonel John Boyd, USAF, left a profound and lasting legacy in the field of Decision Science with the legacy of the OODA Loop or Boyd’s Decision Theory. Boyd observed that, during the Korean War, the United States maintained air supremacy with a victory to loss ratio of 10:1, i.e. one American plane lost for every 10 destroyed. Many within the Air Force opined that superior technology permitted this dominance, but Boyd suspected otherwise.

During the war, the technology of the Soviet MiG surpassed the flight capabilities of the American planes in three critical aspects – speed, operational ceiling height and turning. The advantage possessed by the Americans lay in two under-appreciated features – a canopy that permitted greater visibility than that of its rival and advanced hydraulics. The greater field of vision permitted USAF pilots to observe and orient on targets faster whereas the hydraulics delivered more immediate responsiveness from controls (the plane reacted more quickly to input from the pilot). American pilots realized through experience that quick, aggressive movements against enemy air combat tactics overcame the superiority of the MiG’s individual flight capabilities by forcing an incapacitating number of decisions in rapid succession upon the enemy combatant. Continue reading →

Integrity Matters: Honesty in Managing Client Relationships

13 Monday Apr 2009

Posted by Black Diamond Transformation in Leadership, Transformation, Transparency

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CRM, Honesty, Honor, Integrity, Transparency

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A young professional recently asked me to explain how to best measure performance of organizations and professionals while discerning true motivations for each in framing solutions to unidentified, often unrealized, problems. The discussion involved a recent ‘seven minute assessment’ speech regarding personality typing and organizational profiling early in the rapport while gauging in potential Clients the desire for lasting, transformational change. After twenty minutes, he paused briefly before his next question surprised me. Continue reading →

The Emergency Department as the Front Door of the Hospital

19 Thursday Mar 2009

Posted by Black Diamond Transformation in Agility, Leadership, Simplicity, Transformation, Transparency

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Cost Containment, ED Profitability, Patient Throughput

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Enabling a Revenue Driver
A significant portion of a hospital’s admissions enter through its Emergency Department (ED). Unfortunately, many hospitals exhibit broken processes, long wait times and fundamentally poor coordination of care. As a result, most hospital organizations view their EDs as cost centers and a necessary, though frustrating, component to delivering quality care to its community. Ironically, in high-performing hospitals, EDs are drivers of profitability, adding tremendous value to patients and providers alike. Properly addressed, it becomes a high-value marketing medium to the community providing the hospital a significant competitive advantage.

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Hospital Supply Chain Transformation begins with Proper Fundamentals

13 Friday Mar 2009

Posted by Black Diamond Transformation in Agility, Leadership, Simplicity, Transformation, Transparency

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Inventory Management, Supply Chain, Supply Cost, Transformation

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The Hallmarks of an Under-performing Supply ChainCompass & Map
It is estimated that the average American Hospital runs at an efficiency rate of less than 65%. This refers to the full cycle of major operational processes and the time necessary to complete those cycles. While there are numerous reasons for these existing inefficiencies, the primary reasons hypothesized are:

• Lack of adequately trained personnel
• Fundamental devaluation of basic supply management practices and processes due to the need to concentrate on patient care
• Lack of organization as it relates to the design of supply processes
• Lack of awareness of inefficient operations
• Broken or antiquated supply management processes
• Budget shortfalls not permitting hospitals to perform proper analysis of needs and inability to implement corrections to identified issues in the supply chain

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Recent Posts

  • Innosphere Announces New Relationship with ValidCare November 6, 2015
  • Healthcare Transformation: High-Integrity Patient Engagement, Physician Alignment, and Bundled Payments October 28, 2015
  • CMS Mandated Payment Reform is Coming…Are You Ready? October 25, 2015
  • Accountability: Building Engaged and Informed Teams February 12, 2015
  • Without Complete Understanding January 8, 2015

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